IMPORTANT NOTE: Based on Accessible Technology laws and requirements, requests for any technology must be submitted with sufficient time to test and procure appropriate accessibility information PRIOR TO PURCHASE.
Request and Assessment
- A requestor submits a Help Desk Ticket to request IT-related product(s). This includes all software, hardware, devices, printers, copiers, web-based or other media-based technologies.
- IT staff will respond to the requestor within two business days from when the ticket is submitted with follow up questions or next steps (see step 4).
- IT staff may request a quote for the requested technology and send to the requestor (via the ticket). Time varies based upon vendor.
- If warranted, IT staff will conduct a product assessment to ensure the requested technology meets security and accessibility standards identified in the Technology Purchasing Policy.
Purchase and Installation
- Once approved, the requestor can submit a requisition in ctcLink using the quote provided using appropriate category and account codes
- Upon purchase, IT will create a service ticket to track the purchase and installation steps and email the requestor with this information.
- Device delivery is coordinated between Receiving, IT Services, and the requestor.
- For hardware purchases, IT product is delivered to the agreed upon location.
- IT Technician coordinates product configuration and schedules installation with the requestor.