Procedure Number
392
Purpose
To ensure all purchases related to the college's computer network comply with applicable laws and policies. To ensure compatibility with the college network infrastructure.
Applies to:
All faculty and staff of South Puget Sound Community College
Effective Date
04 Jun 2014
Last Reviewed Date
14 Nov 2023
References
Editor
kcramer4@spscc.edu
Steward
Executive Technology Officer
ITSV
Content
Section Content
Content
IMPORTANT NOTE: Based on Accessible Technology laws and requirements, requests for any technology must be submitted with sufficient time to test and procure appropriate accessibility information PRIOR TO PURCHASE.
Subsection Title
Request and Assessment
Subsection Content
- A requestor submits a Help Desk Ticket to request IT-related product(s). This includes all software, hardware, devices, printers, copiers, web-based or other media-based technologies.
- IT staff will respond to the requestor within two business days from when the ticket is submitted with follow up questions or next steps (see step 4).
- IT staff may request a quote for the requested technology and send to the requestor (via the ticket). Time varies based upon vendor.
- If warranted, IT staff will conduct a product assessment to ensure the requested technology meets security and accessibility standards identified in the Technology Purchasing Policy.
Subsection Title
Purchase and Installation
Subsection Content
- Once approved, the requestor can submit a requisition in ctcLink using the quote provided using appropriate category and account codes
- Upon purchase, IT will create a service ticket to track the purchase and installation steps and email the requestor with this information.
- Device delivery is coordinated between Receiving, IT Services, and the requestor.
- For hardware purchases, IT product is delivered to the agreed upon location.
- IT Technician coordinates product configuration and schedules installation with the requestor.
Parent Policy